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FREE SHIPPING OVER $35

Shipping Information

At Saraafa, we ensure your 92.5 sterling silver treasures reach you safely and promptly. Every piece is handled with care and packaged to preserve its artisanal glow.

Processing Times: Orders are typically processed within 1–2 business days. During peak seasons or new collection launches, please allow up to 3 business days for our artisans to prepare your shipment.

  • Standard Shipping: 3–5 business days via USPS or UPS. Perfect for non-urgent layers.
  • Expedited Shipping: 1–2 business days via FedEx or UPS. For those urgent moments of shine.

Order Tracking: As soon as your package is dispatched, you will receive an email with a tracking number so you can follow your silver's journey to your doorstep.

International Shipping: We offer international shipping options to select locations. Delivery times vary by region and will be calculated at checkout. Reach out to shipping@saraafa.com for more questions

Returns

  • Due to the nature of our jewelry, all Saraafa purchases are final sale.

  • We do not accept returns or exchanges.

  • Please review product descriptions, measurements, photos, and other details carefully before placing your order.

  • Once an order has been placed, it cannot be returned for a refund or exchange.

  • Slight variations in handcrafted jewelry are natural and are not considered defects.

  • Natural variations in stones, beads, oxidized finishes, and handcrafted detailing may occur and make each piece unique.

Shipping FAQ

What shipping options are available in the US?

We offer standard and expedited shipping for all orders within the United States. Standard shipping ensures reliable delivery, while expedited options are available for those who wish to receive their 92.5 sterling silver pieces sooner.

How long does processing and delivery take?

Orders are typically processed within 1-2 business days. Delivery times vary based on your location and chosen shipping method, but we always strive to get your jewelry to you as swiftly as possible.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number. You can use this to monitor your package's journey directly on the carrier's website.

Do you ship internationally?

Yes, we do offer international shipping. Please note that delivery times and potential customs fees vary by destination. For more specific details, feel free to contact our customer support hello@saraafa.com.

We always strive to make your delivery experience smooth. Do not hesitate to reach out to us on orders@saraafa.com

Incorrect Shipping Address

  • Please double-check your shipping address before final checkout

  • If you notice an error before item is shipped, please contact us as soon as possible

  • Once an order has shipped, we may not be able to change the delivery address

Lost Package

  • Once order is picked up by shipping carrier, delivery is subject to carrier's handling and schedule

  • If your package is marked as delivered but you have not received it, please contact the shipping carrier first.

  • Choose signed deliveries for high value orders 

Damaged or Incorrect Items

  • Rest assured, we always inspect each item manually for perfection before shipping

  • If you receive an item that is damaged or different from what you ordered, please contact us within 48 hours of delivery.  Please provide:

                  Your Order Number

                  Clear photos/videos of the jewelry

                  A brief description of the issue

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We always strive to make your delivery experience smooth. Do not hesitate to reach out to us on orders@saraafa.com

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